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Frequently Asked Questions

We are here to help. Review our frequently asked questions section to learn about our order processing, delivery information, returns and warranties.


If you are in one of our van delivery areas your van will depart at 10.00am promptly.

Yes. Simply place the order in your preferred manner and we will consolidate the consignment in our despatch department

If you are in one of our van delivery areas your van will depart at 10.00am promptly.

Yes. Simply place the order in your preferred manner and we will consolidate the consignment in our despatch department

If you are in one of our van delivery areas your van will depart at 10.00am promptly.

Yes. Simply place the order in your preferred manner and we will consolidate the consignment in our despatch department

Any complaint about a faulty part can be emailed to warranty@europeanbrakingsystems.co.uk. The form (SF107A Warranty Claim Form) must be fully completed and returned with the goods. It’s up to the customer to ensure the part arrives at EBS

A refund should not take no longer than 1 month. (If the part is OE/Genuine then it may take longer as we would need to return faulty parts to the manufacturer so then this time is out of EBS hands.

If the product is a new unit return you have 28 days from date of purchase. Anything after this time period will have to be authorised prior to returning, you can obtain authorisation by emailing the details to returns@europeanbrakingsystems.co.uk where they will review it and get back to you with an answer.

Damaged products cannot be returned, unless the customer has received it damaged then they will need to return it with a claim form.

Parts that appear to be fitted (Ie: Witness marks on the ports etc).

Parts that are incomplete.

If the product is a warranty. You have 12 months from date of purchase. Anything after this period will not be considered for warranty.

Please follow the returns procedure, see question 1

Please email any queries about warranty claims to warranty@europeanbrakingsystems.co.uk providing reference numbers, invoice numbers and part numbers so we can answer your query quickly.

Please email any queries about new unit returns to returns@europeanbrakingsystems.co.uk providing reference numbers, invoice numbers and part number so we can answer your query quickly.

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