If the product is a new unit return you have 28 days from date of purchase. Anything after this time period will have to be authorised prior to returning, you can obtain authorisation by emailing the details to returns@europeanbrakingsystems.co.uk where they will review it and get back to you with an answer.
Damaged products cannot be returned, unless the customer has received it damaged then they will need to return it with a claim form.
Parts that appear to be fitted (Ie: Witness marks on the ports etc).
Parts that are incomplete.
If the product is a warranty. You have 12 months from date of purchase. Anything after this period will not be considered for warranty.